Token Migration Frequently Asked Questions

How long does the Token Migration process take? The Token Migration process typically occurs within 5 business days of the correctly formatted file being received from the incumbent payments provider.

What if the response file contains rows with errors? The import report will identify the number of records with errors. Exact will require the incumbent to fix these failed records and either submit an incremental, or entire file again. The system will not duplicate or recreate customers in these circumstances.

**What fields are included in the response CSV file? ** The response CSV contains the following fields: Customer Name, Payment Type, Last 4, Original Customer Id, Payment Token, Customer Id, Linked, Status, Error.